Refund policy
Last updated: October 21, 2026
Failed videos
If we can't use your photo, no credit is charged. If a video fails on our side, its credit goes back to your balance automatically. If a video was delivered but is unusable through a fault on our side, such as an empty or broken file, tell us and we return its credit.
Not happy with a video
If a delivered video isn't what you hoped for, write to us within 7 days of making it and we refund that video: its share of what you paid, so $6.99 for a single video and $5.00 for one from a pack of 3. You don't need to give a reason, though a line on what went wrong helps us improve the template. The rest of your pack stays as it is.
Unused credits
Within 14 days of buying a pack you can ask for a refund of the part you haven't used. You get back the same share of what you paid as the share of the pack's videos still unused: a $14.99 pack of 3 with 2 left refunds $9.99. When you have bought more than one pack, the oldest counts as spent first. A delivered video you're not happy with is covered above. After 14 days the unused part of a pack is final.
Mistaken charges
A duplicate or mistaken charge is refunded in full.
How to ask
Write to support@flyingcar.fun with the email you paid with and the receipt number from Stripe's receipt or the PayPal transaction ID. Refunds are handled by hand within five business days and go back to the card or PayPal account you paid with, tax included; credits refunded for unused videos are removed from your balance. Please ask us before opening a dispute with your bank or PayPal. None of this limits a right you have under the law where you live.